Hurley Engine Service Co. Inc.
Statement of Ethics for our Customers

Hesco's goal for our customers is to earn and maintain a reputation for quality service at a reasonable cost.  We strive to be the automotive shop that can accomplish what our customers want when other shops can't.

Our customers are our business partners.  We value our customers, and will treat them with dignity and respect, always attempting to meet or exceed their expectations.

We will strive to provide accurate estimates of total cost to complete a given repair or project, and pledge to keep our customers informed if it becomes apparent that the cost will exceed our estimates.

We will at all times abide by the customer's wishes as to specific materials or methods used to complete their project, and will be open to terminating the project if the customer so desires.

We will attempt to settle amicably any disputes with our customers, but should that not be possible, we are bound by our membership with the Birmingham Better Business Bureau to abide by the Bureau's arbitration procedures for disputes.

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Hurley Engine Service Co. Inc.
Statement of Ethics for our Suppliers

Hesco's goal for our suppliers is to earn and maintain a reputation as a good customer.  We value our suppliers as business partners and will strive to develop long-term partnerships based on mutual respect and mutual benefit.

INTEGRITY
We will at all times honor our commitments to our suppliers and will deal with them openly and honestly.  We expect the same in return.

QUALITY
Quality is important at Hesco.  We expect to furnish our customers with quality products and workmanship.  In order for us to accomplish that goal, we must rely on our suppliers to furnish us with the same level of quality.

VALUE
We expect our suppliers to make a profit, but we also expect them to provide us with competitive prices which will allow us to profit from our association.

TIMELINESS
We will pay within agreed terms for goods and services received, and expect our suppliers to provide timely, accurate delivery of goods and services specified.

DISPUTES
We will attempt to settle amicably any disputes which arise with our suppliers.  Should that not be possible, we are bound by our membership in the Birmingham Better Business Bureau to abide by the Bureau's arbitration procedures for disputes.

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Hurley Engine Service Co. Inc.
Statement of Ethics for our Employees

Hesco's goal for our employees is to earn and maintain a reputation as a good place to work.  We value our employees and will treat them with dignity and respect. We likewise expect our employees to conduct themselves in a mature, responsible manner, working cooperatively and respectfully with other employees, customers, suppliers and the general public.

While we expect our employees to be productive, we want them to enjoy their work, and to take pride in both the work they do and the company they work for.  We recognize that the quality of a company is simply the cumulative quality of its employees.  We expect our employees to continuously improve in their ability to do their assigned job, and will help them to achieve those expectations.  We will offer training, both formal and informal, and will encourage and support our employees in their efforts to learn.

We will maintain our facilities and equipment to provide a comfortable work environment and enable our employees to accomplish the tasks we set before.  We likewise expect our employees to maintain their personal tools and equipment and work area.

Since our public image is important to us, we will provide uniforms for our shop employees and share the cost of maintaining them.  We likewise expect our employees to take reasonable measures to preserve their appearance.

We will compensate our employees fairly, attempting to equate their compensation with the relative contribution they make to our company.  We recognize that our profits are the result of our employees' efforts.  We will continue to share a significant portion of our profits with our employees through our 401(k) and bonus plans.  When Hesco does well, our employees do well.

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Hurley Engine Service Co. Inc.
Statement of Ethics for the Public

Hesco's goal is to earn and maintain a reputation as a solid corporate citizen.  We will abide by all applicable laws, rules, and regulations.  We will at all times cooperate with law enforcement and regulatory agencies, and will support them in their endeavors.

We value honesty and integrity, and expect those qualities from ourselves and from others. 

We recognize our obligation to the community to maintain the appearance of our property and avoid any practices which would endanger those in our community or lessen the value of our property or that of our neighbors.

We consider our customers, suppliers and employees as business partners, and will encourage them to take the same responsible, supportive approach to our community.

We will maintain our membership in the Birmingham Better Business Bureau, and will join with other area businesses in promoting ethical, responsible business practices, and in attempting to improve the general business environment in and around our city.